Practice Information

A: At Paynesville, we strive to make booking appointments as convenient and straightforward as possible. We use HotDoc as our booking agent, which means you can easily schedule your appointments at any time of the day or night, right from the comfort of your home. HotDoc is a secure platform, ensuring that your personal and medical information is protected. Once you book an appointment through HotDoc, you will receive a confirmation of your booking along with an appointment reminder, helping you stay organised and prepared. Whether it's for a routine check-up or a more specific consultation, booking with Paynesville via HotDoc guarantees a seamless and secure experience.

MyMedicare is a new voluntary patient registration model that aims to formalise the relationship between patients, their general practice, general practitioner, and primary care teams. Read more about the benefits here

A: Unfortunately, due to resourcing constraints, we are unable to offer home visits or aged care facility visits at this time. We understand the importance of such services and are evaluating ways to expand our offerings in the future. In the meantime, we invite you to visit our facility during our operating hours, where our team of professionals is ready to assist you with any of your needs. We strive to provide exceptional care and look forward to welcoming you to our location.

A: Paynesville Medical Centre primarily operates as a private billing clinic, meaning most services require direct payment from patients. However, there are exceptions for specific groups during routine consultations. Aged Pensioners, Department of Veteran Affairs Gold card holders, and children under 16 are eligible for bulk billing upon presentation of the relevant cards. This means these patients will not have to pay out-of-pocket expenses for their consultations with the doctors at Paynesville Medical Centre.

A: Consultations at Paynesville are by appointment only. You have two convenient options to schedule an appointment. First, you can make an appointment online through our online booking system on our website. This allows you to choose a time that fits your schedule best. Alternatively, if you prefer personal assistance or have specific questions, our reception staff will be happy to help you find an appropriate time. Feel free to give us a call, and we will ensure that you are accommodated promptly and efficiently.

A: When you have a consultation at Paynesville, you will be required to pay for the service at the time of your appointment. Subsequently, you can seek reimbursement either from your employer, your employer's insurer, or the Transport Accident Commission (TAC) if applicable. It's important to note that there may be a gap between what the GP charges and the rebate you will receive. This gap depends on the specific cost of the consultation and your coverage details through your employer or insurer. Therefore, it's advisable to check with your employer or insurance provider beforehand to understand how much you will be reimbursed and if there will be any out-of-pocket expenses.

A: The short answer is YES. Why? This is to ensure we have the correct patient, as your Medicare and Concession Cards are unique to you. Bringing these cards each time you visit helps us accurately verify your identity, streamline your appointment process, and ensure that you receive the appropriate billing and benefits. It is a crucial step in maintaining the accuracy and quality of the services we provide at Paynesville.

A: If English isn't your first language, that's perfectly fine; your GP at Paynesville can arrange for an interpreter to assist with your consultations, ensuring you receive clear and accurate information. Access to interpreters is through Translating and Interpreting Services (TIS National), which provides 24/7 access to interpreters in over 160 languages. This service ensures that language barriers do not affect the quality of care you receive, helping you feel more comfortable and understood during your visit. Simply inform our staff ahead of your appointment, and your GP will be notified and make the necessary arrangements for you.

A: At Paynesville, we are pleased to welcome new patients to our practice! However, please note that we currently have a waiting list. Once you are accepted as a new patient, the first step is to schedule a NEW PATIENT appointment with our nursing team. This initial appointment is essential because it allows us to gather comprehensive information about your health. By doing so, we can understand your medical history and current health needs better, ensuring that you receive the best possible care. Following this appointment, you will be able to book a consultation with one of our General Practitioners (GPs) at the clinic. This process helps us to provide optimal patient care right from the start.

A: Paynesville is committed to providing accessible and inclusive services for all its senior residents, especially those with hearing impairments. Deaf Connect is Australia’s largest provider of Auslan interpreting and captioning services. They offer free interpreting services for seniors over the age of 65.

Test results are managed in one of 3 ways. NO ACTION - If your results have been marked as no action by your doctor, an SMS will be sent to your mobile phone (or email address) The message will advise no further action is required by you unless you wish to follow up further with your doctor. NON-URGENT APPOINTMENT - If your results have been marked as 'non-urgent appointment', you will receive an SMS via your mobile phone (or email address). The message will advise you to make a non-urgent appointment (within 2-3 weeks) to discuss your results. URGENT - If your results have been marked as urgent you will receive a call from your doctor who will advise what the next steps are. For results notification received via SMS or email - you will be asked to click on a link and add your name of date of birth in order to read your message. This is to protect your privacy and ensure that the message is received by the intended recipient. You will also have a direct link within the message to make an online appointment.