Practice Information

Yes! We use HotDoc as a booking agent - this secure platform allows you ease of access to book appointments at any time of the day or night. You will receive notification of your booking along with an appointment reminder (all via HotDoc).

MyMedicare is a new voluntary patient registration model that aims to formalise the relationship between patients, their general practice, general practitioner, and primary care teams. Read more about the benefits here

Unfortunately due to resourcing we are unable to offer home visits or aged care facility visits at this time.

Paynesville Medical Centre is a private billing clinic, with exception of Aged Pensioners, Department of Veteran Affairs Gold card holders and Children under 16 on presentation of cards. Our fees are based on AMA rates and determined by complexity and time. A reduced rate is charged for HCC holders.

Consultations are by appointment and may be made online. Alternatively our reception staff will be happy to assist you with an appropriate time.

YES we do. You will be required to pay for your consultation each time and seek reimbursement either from your employer or your employer's insurer, or TAC. There may be a gap between the GPs charge and the rebate you will receive.

The short answer is YES. Why? This is to ensure we have the correct patient, as your Medicare and Concession Cards are unique to you.

YES! New patients are most welcome, however we do have a waiting list. You will be required to book a NEW PATIENT appointment with our nursing team first, prior to booking a consultation with one of the GPs consulting at the clinic. WHY? We want to ensure we have a full understanding of your health to ensure optimal patient care is provided to you. WHAT YOU NEED TO DO You will be required to complete a new patient registration form, and consent for release of patient information form. This will allow us to obtain you clinical records from your prior clinic and ensure that we have the most up to date health information on you. Again, this is to ensure we can provide optimal patient care to you.

Test results are managed in one of 3 ways. NO ACTION - If your results have been marked as no action by your doctor, an SMS will be sent to your mobile phone (or email address) The message will advise no further action is required by you unless you wish to follow up further with your doctor. NON-URGENT APPOINTMENT - If your results have been marked as 'non-urgent appointment', you will receive an SMS via your mobile phone (or email address). The message will advise you to make a non-urgent appointment (within 2-3 weeks) to discuss your results. URGENT - If your results have been marked as urgent you will receive a call from your doctor who will advise what the next steps are. For results notification received via SMS or email - you will be asked to click on a link and add your name of date of birth in order to read your message. This is to protect your privacy and ensure that the message is received by the intended recipient. You will also have a direct link within the message to make an online appointment.